Managing The Customer Experience (Inbunden)
avJoe Wheeler, Shaun Smith
ISBN: 9780273661955 - UTGIVEN: 2002-09-04You need loyal customers, not just satisfied ones. "Managing the Customer Experience: Turn Customers Into Advocates" shows you how to manage your customer experience and reap the rewards.[...]
The Ownership Quotient (Inbunden)
avJames L. Heskett, W. Earl Sasser, Joe Wheeler
ISBN: 9781422110232 - UTGIVEN: 200812Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.
Employee-owners exhibit such enthusiasm for t[...]
Agile Development And Business Goals (Pocket)
avBill Holtsnider, Tom Wheeler, George Stragand, Joe Gee
ISBN: 9780123815200 - UTGIVEN: 2010-07-15Describes a methodology that aligns the critical but often 'silo-ed' software development process with the company goals. This book lets you build the teams, define the roles, acquire the tools, and deliver your software on time and on budget. It explains how to employ automation in your development[...]
The Giants of Sales: What Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard Can Teach You about Real Sales Success (Häftad)
avTom Sant
ISBN: 9780814415986 - UTGIVEN: 2009-04"Sales theories come and sales theories go, but nothing beats learning from the original masters. "The Giants of Sales "introduces readers to the techniques developed by four legendary sales giants, and offers concrete examples of how they still work in the 21st century. The book reveals how: * In [...]
Shadow Show (Pocket)
avJoe Hill, Neil Gaiman, Sam Wheeler
ISBN: 9781631402678 - UTGIVEN: 2015-07In Shadow Show, acclaimed writers and artists such as Joe Hill, Mort Castle, Audrey Niffeneffer, Charles Paul Wilson III, Maria Frohlich, Eddie Campbell, Neil Gaiman, and more come together to pay tribute to the work of the one and only Ray Bradbury. In this collection are stories based on "By The S[...]
